Employee self-service
Support
Support case list and create-request entrypoint. Support case details stay employee-safe and exclude internal routing context.
Open cases
Open cases shown through the employee-safe support projection.
Waiting on you
Cases where the next visible step is with the employee.
Priority
High or urgent employee-visible support priorities.
Latest
Most recent employee-visible support update timestamp.
Cases
Personal support cases
Cases link to curated employee-visible detail pages. Internal routing, triage, and notes stay hidden.
No support cases available
No support cases are shown until scoped employee access is active, or until a case is created through the employee action adapter.
Route contract
Support boundary
Support route components consume the adapter only and never expose internal routing detail.
Projection
Access RequiredSupport case list and create-request entrypoint.
Services
Tasks and notifications stay server-mediated.
Resources
Only employee-owned cases and safe document refs.
Privacy boundary
Employee-safe guardrails
These checks are visible on every employee page so the surface never blurs employee, client, candidate, and internal contexts.
No personal record selected
SafeThe page does not infer an employee from route params, email, or client membership.
No direct lifecycle reads
SafeRoute components consume this page adapter and contract metadata only.
No private internals
SafeInternal notes, client-only commentary, provider payloads, and raw audit rows are outside the employee-safe contract.